Frequently Asked Questions
Everything you need to know about SUNLU products, shipping, and support.
What types of 3D printing materials does SUNLU offer?
SUNLU specializes in a wide range of high-quality filaments including PLA, PETG, ABS, TPU, and Wood, as well as specialized UV-curable resins for LCD/DLP printing.
How long does shipping take for international orders?
Orders are typically processed within 1-2 business days. Shipping times vary by region, generally taking 3-7 business days for domestic warehouse fulfillment and 10-20 business days for international shipping.
What is the return policy for defective products?
We offer a 30-day money-back guarantee. If you receive a defective item or are unsatisfied with your purchase, please contact our support team to initiate a return or replacement.
Are SUNLU filaments compatible with all 3D printers?
Yes, our filaments are designed to be compatible with most FDM 3D printers on the market that use 1.75mm diameter material, including brands like Creality, Anycubic, and Prusa.
How should I store my filament to prevent moisture absorption?
We recommend storing your filament in a cool, dry place using a vacuum-sealed bag with desiccant. For best results, we suggest using the SUNLU Filament Dryer Box to maintain optimal printing conditions.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options depending on your shipping destination.